Due to the overwhelming success of our Free Sign up we have SMASHED the 400 Rep figure - there is only one thing for it...to extend the offer throughout AUGUST - To learn more click here!

Returns/Refunds

Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate (i.e. makeup) or sanitary goods, hazardous materials, or flammable liquids or gases.

Please do not send your purchase back to the manufacturer. Please contact us on thesheepshackshop@gmail.com for the address to which send returns

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thesheepshackshop@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thesheepshackshop@gmail.com and we will confirm the address which the items need to be returned to.

Shipping
To return your product, send us an email at thesheepshackshop@gmail.com and we will provide you with the return address.

You will be responsible for paying for your own shipping costs for returning your item. Please note than original postage costs are not refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Items
Unfortunately sometimes items are damaged in the post despite our best efforts at packaging. Claims for damaged items must be received within 48 hours of receipt of your item and include photographs of the damage. Claims received after this period are not eligible for refund/replacement.
Lost Items
Sometimes (though thankfully rarely) items go missing in the post. Please allow 21 days after ordering before letting us know about orders that haven’t been received. Each claim will be dealt with on a case by case basis by The Sheep Shack Shop.