Returns/Refunds/Issues with your Order
Our policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 14 days of making us aware of your intention to return.
Several types of goods are exempt from being Returned/Refunded
Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate (i.e. makeup) or sanitary goods, hazardous materials, or flammable liquids or gases.
In addition ALL personalised/and customisable items are exempt from refund due to the hand crafted nature of the product unless an error has been made by us or the manufacturer.
Items that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged. Please check your spelling(s) instructions carefully as error made by you will not be considered valid for issuing of refund.
Please do not send your purchase back to the manufacturer. Please contact us on email@example.com for the address to which send returns
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will confirm the address which the items need to be returned to.
To return your product, send us an email at firstname.lastname@example.org and we will provide you with the return address.
You will be responsible for paying for your own shipping costs for returning your item. Please note than original postage costs are not refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.